The Tshirt Mill Returns Policy

We take pride in the quality of every print and garment that leaves our factory. While we have strict quality controls in place, sometimes things can go wrong. If you receive an item that is faulty, damaged, or incorrectly printed, we are happy to reprint it. Please review the details below before submitting a request.

What Can Be Returned

Only items that are faulty, damaged, or have an incorrect or faulty print may be returned. Once an order has been placed through our online system, it is automatically added to production and cannot be edited or cancelled.

We do not accept returns for change of mind, incorrect sizing, colour variation between screen and print, or any design issues after approval.

No returns are accepted after 14 days of receiving your order. Items showing noticeable wear, makeup stains, perfume or deodorant marks, or that have been washed cannot be returned.

Returns must comply with our User Agreement.

We do not refund or exchange for:
• Change of mind or wrong product ordered
• Errors in approved proofs
• Low quality, pixelated, or non-print-ready artwork
• Courier or postal delays once dispatched correctly
• Supplier or stock delays outside our control
• Incorrect garment size selection

Sizing measurements provided online allow for a tolerance of plus or minus 2.5cm. Print placement and sizing may also vary up to plus or minus 2cm. Variations within this range are not considered faults.

All returns must be authorised by email with photos of the issue and the garment label visible if there is a size concern. We may request the item be returned to our factory for inspection before approval of a reprint or refund.

DTF Printing Disclaimer

Our DTF printers use CMYKW inks and cannot reproduce fluorescent, neon, metallic, glitter, glow, chrome, or holographic effects.

Because screens display colour with light and printers use ink, printed designs may look slightly different from what you see on your device. This includes small variations in brightness, contrast, and saturation.

Effects that rely on light or transparency, such as glow effects, fades, shadows, or semi-transparent layers, often appear more solid once printed. For example,
• A soft glow that looks airy on screen may print as a faint halo or light outline.
• Transparent areas that blend smoothly on screen may appear more opaque or darker when printed, especially over coloured fabrics.
• Drop shadows or feathered edges may lose their fade and appear more defined.

For the best results, we recommend using bold, solid colours and avoiding very light gradients, soft glows, or layered transparency. If you are unsure how your artwork will print, our team can review it and provide feedback before production.

We do not colour match to screens, RGB codes, or other print methods. A small variation of up to 5 percent in colour or print size is considered normal in the printing process.

Proof Approval and Artwork Responsibility

Please check your artwork carefully before placing your order. We do not proof or correct customer artwork.

Customers are fully responsible for the spelling, grammar, punctuation, and design layout in their artwork.

Low-resolution or pixelated artwork may result in a lower-quality print. We are not responsible for results caused by non-print-ready files.

The following actions are considered authority to proceed with production:
• Verbal approval in person or by phone
• Payment of invoice
• Email or written approval

Once approved, no changes to artwork, colour, or garment type can be made.

Production and Delivery

Only express production timeframes are guaranteed (pending stock). These orders are shipped within the timeframe paid for.

We aim to dispatch for standard production within 10-14 business days, this is a guide only. 

We do not refund for delays on standard production. If your order is time-sensitive, please select an express production option.

We are not responsible for courier or postal delays after the order has been dispatched correctly and on time.

If you have a specific event date, please contact us in advance so we can do our best to help meet your deadline.

BYO and Supplied Garments

BYO or supplied garments are printed entirely at the customer’s risk.

If a print or production issue occurs on a BYO garment, we cannot replace or reimburse the item.

If supplying garments, we recommend sending extra units for testing or choosing items from our available range that can be replaced if necessary.

If supplying highly expensive apparel, such as Lululemon or other premium brands, we strongly recommend purchasing a production sample before proceeding with a larger order. Please contact our team for guidance before sending your garments.

Our factory staff will not accept BYO stock into the facotry, unless you have a valid order number. You will be required to sign our BYO waiver when dropping your stock in. 

Washing and Care

To prolong the life of your print, please follow these washing instructions:

  • Cold water
  • Gentle cycle
  • Wash inside out
  • Do not tumble dry
  • Dry in shade

Garments will not shrink if washed according to the care label. If you believe the garment was washed correctly and there is still an issue, please contact us following our return procedure.

Return Process

All return and exchange requests must be made via email to sales@thetshirtmill.com.au, including:

  • Your order number
  • Date of purchase
  • Description of the issue
  • Photo showing the fault or damage

We will assess your request and confirm if it meets our return policy. If approved, we will organise a reprint, replacement, or refund.

Ship returns to:
The Tshirt Mill RETURNS
11 Maud Street
Newstead QLD 4006

If approved, reprints are typically dispatched within three business days subject to stock availability.

Customer Responsibility and Limitations

We are not responsible for:

  • Spelling or design errors made by the customer
  • Mistakes approved in proofs or payment confirmation
  • Print colour variations within 5 percent
  • Garment colour differences between batches or screen display
  • Garment shrinkage from washing or heat exposure
  • Courier delivery delays after dispatch

Due to the nature of print production, colours, size, position, and scale are indicative only and may vary slightly.

All returns must comply with The Tshirt Mill User Agreement.

Search
Your cart is empty
Search

Select Currency

{CC} - {CN}
Cancel
 

Confirm Copyright Permission


In order to use a design, you must have the full rights to use the design. If you are unsure or have doubts over ownership, please confirm your ownership or seek permission from the copyright owner.

When you save a design you are agreeing to the following terms:

I hold commercial rights to reproduce the design.

If for any reason the legal owner of this design contacts fulfilment house they will be directed to me.
I understand illegal use of third-party copyright content is a serious offence and can lead to penalties.

I hereby declare I have permission to use this file.

OK
Cancel
 

Warning


The uploaded image was resized to meet the 25 megapixel limit for raster images. The image may appear to be smaller than intended. You can avoid the raster size limit by uploading artwork in vector format when possible.

OK
Cancel
 

Confirm Request Quote

You will be redirected to a page where you can request a quote for this blank product. Any decorations you have added to this product will be removed.

OK
Cancel
 

Select Product

Select Product

    Products

    Cancel
     

    How many colors are in this design?

    You now have multiple elements making up this screenprint design

    Select the colors that appear in your design.

    You need to specify the total number of unique colors used across all the elements in your design.

    This helps us determine the pricing based on the number of colors in your design.

    • (plus white base)

    You can also specify the colors used in your design eg "Red", "Blue", "pantone 1809".

    If you dont tell us, our professional designer will work it out for you.

    • (plus white base)

    Currently selected Colors

    OK
     

    How many colors are in this design?

    • colored image
    • original image

    How many colors in your design?

    4 Colors

    Select the colors to be used

      COLOR PICKERS GO HERE
    OK
     

    Your Cart

    Products Qty Price
    Start New Design
    Check out
    Back
     

    Re-use existing screen print designs

    You have already used screen printing in this order. To avoid additional screen costs you can re-use an existing screen print design for this product.

    You can

    Re-use existing designs

    or

    Cancel
     

    WarningError

    Your layout contains images that have been resized to the point where they may appear blurred.

    Below-quality images listed

    Your layout contains images that appear outside the design area.

    You cannot save the product until you have moved the images within the design area.

    Your layout contains images that appear outside the design area.

    Your layout contains overlapping images.

    You cannot save the product until you have moved the images so they are not overlapping.

    Blank product purchase is not allowed

    You will not be able to purchase this product until you add a decoration design.

    Inactive blank product in use

    Minimum quantity requirements not met

    You will not be able to purchase this item until you have increased the quantity.

    Screen(s) still updating...

    You will not be able to purchase this item until all re-used screens have been updated.

    Your layout contains images that have been resized to meet the 25 megapixel limit for raster images and they may appear smaller than intended. You can avoid the raster size limit by uploading artwork in vector format when possible.

    By clicking OK, you are agreeing to accept the final product regardless of image quality. Click Cancel if you want to go back and fix the images.

     

    Add Team name

    Next
    Cancel
     

    Edit Team name.

    Add Another Team name
    OK
    Cancel
     

    Uploading file